We have two convenient drop-off locations with regular hours (no appointment needed):

• At the Main Shop in West Knoxville, come Monday–Friday, 12:30 PM – 5:30 PM.
• In East Knoxville (FlintMeryl Music), instruments are accepted and transported to the main shop for service and then returned for pickup. Invoices must be paid online. Monday-Friday, 10 AM - 6 PM, or Saturday 10 AM - 2 PM.

In 2023, we became the first location in East Tennessee to install a PLEK machine. The PLEK is a German-built precision system designed to perform exceptionally accurate fret leveling on nearly all fretted instruments. During the PLEK process, your guitar is scanned under simulated string tension, measuring the fretboard to within 1/1000 of a millimeter. Using this data, we program the machine to precisely level and crown the frets, creating the most accurate and consistent playing surface possible. The result is improved playability, cleaner notes, and a guitar that plays better than it ever has. Learn more at PLEK for Guitarists.

We never guarantee turnaround times, as work is completed in the order it is received. That said, we generally aim for 1–2 weeks on setups, PLEK jobs, and refrets. Structural repairs and restorations may take longer.

Yes! We carry a good selection of D’Addario and Ernie Ball strings. If you have a preferred set, feel free to bring them. For bigger repairs, we recommend providing two sets of strings, as we often remove and reinstall them multiple times.

Even new instruments often need adjustments to suit your style of playing. Factors such as tuning preference, technique, and music genre influence playability. A professional setup ensures your guitar feels comfortable and plays at its best.

Sometimes we do. While becoming a local warranty service center is a great fit for many shops, we’ve chosen a different approach. We work on guitars from all brands and builders, but our focus is on working directly with musicians rather than manufacturers. This allows us to take the time to understand how you play and what your instrument truly needs, without being limited by manufacturer policies—so we can deliver the best possible results for every guitar that comes through our shop.

That said, we are well-established in the industry and have strong relationships with many manufacturers and builders. If your issue is warranty-related, we can often help diagnose the instrument and assist in getting the parts needed for repair.

We do not maintain an instrument showroom, but if you are looking for something specific, we sometimes have instruments available for sale, or can help you find it through our network.